❦ Privacy Policy ❦

❧ Introduction

Look, we get it - privacy policies can be about as exciting as watching paint dry on a rainy Tuesday. But here at Halcyon Wyrmspire, we actually care about your personal info and want you to understand how we handle it. We've been welcoming guests to these mountains since way back, and trust has always been our thing. So grab a coffee, get comfy, and let's walk through this together. No legal jargon overload, promise.

❧ What Information We Collect

When you book a stay with us or even just browse our site, we collect certain bits of info. Nothing creepy, just what we need to make your experience top-notch:

• Personal Details: Your name, email, phone number, billing address - you know, the basics. Can't really book you a room without knowing who you are!
• Payment Info: Credit card details and payment information. Don't worry, this stuff's encrypted tighter than a dragon's treasure hoard.
• Stay Preferences: Room type you like, dietary requirements, whether you prefer morning mountain views or evening sunsets. The little things that make your stay special.
• Technical Data: IP address, browser type, device info - standard website stuff that helps us keep things running smooth.
• Communications: When you reach out to us via email or phone, we keep those records so we don't lose track of your requests.

❧ How We Use Your Information

We're not in the business of collecting data just for kicks. Everything we gather serves a purpose:

• Processing your reservations and managing your bookings (obviously)
• Sending confirmation emails and important updates about your stay
• Making sure you get the room type and amenities you requested
• Handling payments securely and issuing receipts
• Improving our services based on guest feedback and preferences
• Keeping you in the loop about special offers if you've said that's cool with you
• Meeting legal requirements and keeping our records straight for accounting purposes

❧ Cookies and Tracking

Yeah, we use cookies - but not the chocolate chip kind, unfortunately. These digital cookies help us remember your preferences, keep you logged in, and understand how folks use our website. Most browsers let you control cookie settings if you're not into that. Just heads up that disabling them might make some parts of our site a bit wonky. We also use analytics tools (like Google Analytics) to see what's working and what needs improvement. It's all aggregated data though - we're looking at trends, not tracking your every click like some weird stalker.

❧ Who We Share Information With

We're pretty protective of your data, but there are times when we need to share it with trusted partners:

• Payment Processors: Companies that handle credit card transactions securely. They've got bank-level security, so you're in good hands.
• Service Providers: Third-party vendors who help us run our operations - think email services, booking systems, that sort of thing. They're contractually bound to keep your info confidential.
• Legal Requirements: If the law says we gotta share something, we will. But only what's legally required, nothing extra.
• Business Transfers: In the unlikely event we sell or merge the hotel, your data would transfer to the new owners. They'd be bound by this same policy though.

We never sell your personal information to random marketing companies. That's just not our style.

❧ Data Security

We take security seriously around here. Your data's protected with industry-standard encryption (SSL/TLS for you tech folks), secure servers, and regular security audits. Our staff only has access to the info they need to do their jobs, and everyone's trained on privacy protocols. That said, no system's 100% bulletproof - the internet's a wild place. We do everything we can to protect your info, but we can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know promptly and tell you what we're doing about it.

❧ Your Rights and Choices

Under Canadian privacy law (PIPEDA, if you're curious), you've got some solid rights when it comes to your personal info:

• Access: You can request a copy of the personal data we hold about you. Just shoot us an email.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: Want us to erase your data? We can do that, unless we're legally required to keep it (like for tax records).
• Opt-Out: Don't want marketing emails? Click unsubscribe or tell us directly. No hard feelings.
• Complaints: If you think we've messed up with your privacy, you can file a complaint with the Office of the Privacy Commissioner of Canada.

❧ How Long We Keep Your Data

We don't hoard your information forever. Generally, we keep booking and guest data for about seven years after your stay - that's partly for accounting and tax reasons, partly so we can welcome you back properly if you return. Marketing data sticks around until you tell us you're done with it. Once the retention period's up, we securely delete or anonymize your information. Some stuff might hang around longer if there's a legal reason (like if there's an ongoing dispute or investigation).

❧ Children's Privacy

Our website and services aren't directed at kids under 13, and we don't knowingly collect their personal information. If you're booking a family stay, that's totally fine - we just need the parent or guardian's info for the reservation. If we somehow end up with a child's data, we'll delete it as soon as we realize what happened.

❧ International Guests

We're located in Canada, and that's where your data primarily lives. If you're visiting from elsewhere (and we love our international guests!), your information might be transferred to and processed in Canada, where privacy laws might differ from your home country. By booking with us, you're cool with this transfer. We still protect your data according to this policy regardless of where you're from.

❧ Third-Party Links

Our website might link to other sites - local attractions, partner businesses, stuff like that. Once you click away from our site, this privacy policy doesn't apply anymore. We're not responsible for how other websites handle your data, so you might wanna check their privacy policies too. We try to only link to reputable sites, but it's always good to be cautious out there.

❧ Changes to This Policy

Every now and then, we might need to update this privacy policy - new laws, new services, new technology, you name it. When we make significant changes, we'll post the updated version here and bump that "Last Updated" date at the top. For major changes, we might send you an email or post a notice on our homepage. If you keep using our services after changes go live, that means you're okay with the updated policy.